Resort Safety Protocol


Our mission is to satisfy our guests intent and purpose, which is to offer a retreat space where the pristine nature of our Maldivian island resort is combined with the well-being of each guest. In Kagi, well-being comes from the ample private space which offers safety and at the same time is open to the surrounding nature. We believe that conveying the right balance between the sense of solitude and socialization is crucial.

Important travel Information to know :

It would be best if you reconsidered traveling, you may cancel up to 72hrs prior to arrival or change dates for when you are well again.

Yes, a confirmed reservation is required in at least ONE property prior to arrival to the Maldives.

Yes. Guest can have multi-resort-stays by during your stay in Maldives. Every time you travel from one property to another, the Health Protection Agency (HPA) requires your current resort to submit a travel request form 48 hours prior to departure. Guests will only be allowed to travel between two resorts if both resorts does not have reported, suspected or isolated case of Covid-19. Guests must inform details of their multi-resort bookings to Meeru before they travel.
Please check with your insurance company if you are covered if any of your multi-resort stay plans are disrupted.

It is strongly advisable to take out comprehensive travel insurance to prepare for unforeseen situations.

The Health Protection Agency (HPA) of Maldives mandates that with effect from September 10 2020, all tourists and short term visitors to the must present a Negative PCR certificate on arrival to the Maldives. The PCR Test must be conducted within a maximum of 96 hours prior to departure.

No, a visa on arrival will be issued for 30 days at no cost.

All visitors travelling to and from the Maldives are required to submit a self-declarative health declaration online via, 24 hours prior to their travel. Guests must also have a confirmed reservation at a tourist resort and emergency contact details must be provided.

Thermal imaging equipment is in the arrival hall, masks must be worn, and physical distancing observed, hand hygiene use of hand sanitizer is mandatory, and it is recommended to download the contact tracing app “TraceEkee”.

All arrivals exhibiting symptoms will need to take a COVID-19 RT-PCR at their own cost. Maldives border authorities will take random tests at no charge.

Health Protection Agency (HPA) guidelines must be followed. Contact tracing will identify those who need to be tested.

1. Isolation period for those identified as a positive case of Covid-19
Isolation at the Resort for 7 (seven) days from the date of sample collection is mandatory for anyone testing positive for COVID-19 and asymptomatic.
However, those who exhibit covid symptoms at the end of the isolation period specified are required to continue their isolation until 24 hours after symptoms have cleared. The above shall be applicable even if the individual(s) have not completed the prescribed dose(s) of a Covid-19 vaccine.

2. Quarantine duration for those identified as direct contacts
2.1 All close contacts who are identified as a direct contact of a positive case and who have completed the prescribed dose(s) of a Covid-19 vaccine will have to undergo quarantine for 10 (ten) days from the date of sample collection and can be released without a PCR test if the individual(s) do not exhibit any symptoms of Covid-19 at the end of the 10-day period.

However, the specified quarantine period (10 days) will come to an end upon submission of a negative PCR test done at the end of FIFTH DAY of quarantine from the date the individual(s) were identified as a direct contact and quarantined. The ease* mentioned is strictly applicable for those direct contacts who are quarantined separately.

*Please note that the eases mentioned can ONLY be exercised for those individual(s) who have completed the prescribed doses of a Covid-19 vaccine approved by the World Health Organization (WHO) Emergency Use Listing (EUL) or the Maldives Food & Drug Authority and at least 14 (fourteen) days have passed after the administration of these prescribed dose(s).

2.2. If an individual who is not eligible for vaccination of a Covid-19 vaccine are placed under quarantine with a vaccinated individual who may avail the ease mentioned in 2.1, then he/she may requested to be released from quarantine after the fifth day with a special permission from the Maldives Health Protection Agency (HPA). Upon the request by the individual, the resort will send a special request to HPA and the individual will be released upon receiving approval from HPA.

3. All close contacts who are identified as a direct contact of a positive case and who have not completed the prescribed dose(s) of a Covid-19 vaccine shall complete 14 (fourteen) days of quarantine followed by a negative PCR test result at the end of this quarantine period.

The Resort Doctor or Nurse will provide primary care whilst guests are in isolation on the Resort. Should the symptoms require clinical care, this will be arranged.

The above information per the guidelines of the Health Protection Agency (HPA) of Maldives and is subject to changes without prior notice. Individuals undergoing quarantine under 1 and 2 must remain in quarantine until such time the negative test results is received or special permission is provided by HPA.

Please note there will be expenses to be paid for any period in isolation. Please check with your insurance company if you are covered.

If you test positive within 14 days of returning home, contact the Resort you stayed in, and they will contact the Maldives Ministry of Tourism and Health Protection Agency (HPA).

No. Health Protection Agency (HPA) do not require Resorts to go into ‘lockdown’ in such situations. The Resort team will work together with the Health Protection Agency (HPA), following guidelines on isolation, testing and contact tracing for the individual(s) concerned, along with stringent protocols to keep all guests and employees safe.

The Link will be sent to the guest upon confirming the booking and will be as well available on our website. We advise you to download the app whilst at home, explore the resort and what it has to offer in the comfort of your home. While at the resort, our guest services and resort employees will still be available to attend guest requests in person while maintaining physical distancing at all times.

Important safety information and questions answered in resort :

Only when required. Mask locations are available in the mobile app as well as on our website. In general, masks need to be worn in enclosed areas or when physical distancing cannot be provided.

Guests can freely explore the island. Kagi has adapted to international standards regarding health and safety requirements and certain areas may have specific requirements. More details are available on our mobile app, upon your arrival at the Resort and our also IPTV in your rooms.

Facilitating PCR Testing at Resort :

Following the most recent requirements from certain airlines and countries for their travelers to provide a negative PCR test certificate upon their travel journey, Kagi Maldives Spa Island in association with Crown & Champa Resorts, is facilitating PCR testing for those guests with this compulsory requirement.

Where applicable, the PCR Testing Procedure will be as follows:

Free of charge for stays of 7 nights or more, with the following terms to be considered:

  • Only applicable if guest has a compulsory requirement by airline or home country
  • Only applicable for a maximum occupancy of 3 persons per room, additional persons as per the below supplement
  • If guest wishes to conduct the test as a personal requirement, the PCR Test Supplement will apply, subject to availability of the clinic

Supplement cost of USD 100.00 per person:

  • For stays less than 7 nights
  • Or without a compulsory requirement by airline or home country
  • If guest wishes to conduct the test as a personal requirement

Kindly note:

  • Each PCR Test will be done through our well trained medical team whenever possible, in the resort and results will be received before departure.
  • Reservations for PCR testing should be made latest 4 days prior to departure.

Reservations for PCR testing will prioritise guests with compulsory requirement for certificate to travel from the Maldives.

  • Airline or Government requirement document has to be presented upon making the PCR testing reservation in order for our team to prioritise and arrange the needful.

Latest Travel Announcements

All travelers to the Maldives should hold a negative result for a nucleic acid test (PCR test) for Covid-l9 prior to entry into the Maldives, including those who have completed the prescribed dose(s) of Covid-19 vaccines. The sample for the PCR test must be taken at most 96 hours before departure from the first embarkation point.

Below are additional guidelines for travelers from Africa and South Asia:


Guests travelling from or transiting through African countries following measures are applicable:

  • Upon the third day of the guest‘s stay, the first PCR test will be conducted.
  • Test results are expected within 24 hours from the test has been taken.
  • Cost for the first PCR Test will be USD 50.00 per person and has to be paid directly to the resort upon arrival.
South Asia

Guests travelling from or transiting through South Asian countries, including Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan and Sri Lanka following measures are applicable:

  • Travelers with a completed vaccination certificate (valid within a minimum of 14 days prior to arrival):
    • Will be exempted from the Negative PCR testing upon arrival. Only approved WHO Vaccination certificates will be accepted.
    • Guest are requested to send the resort a copy of the completed Covid-19 vaccination certificate per guest, at least 72 hours prior to arrival.
  • Travelers travelling without vaccination certificate:
    • Upon arrival, a PCR Test will be conducted from the guests.
    • Until the test result has been received, guests will be obligated to stay in their assigned room.
    • Test results are expected within 24 hours from the test has been taken
    • Cost for the Arrival PCR Test will be USD50.00 per person and has to be paid directly to the resort upon arrival.
  • The Second PCR Test:
    • A 2nd PCR Test will be conducted 72 hours prior to departure as per the requirement of returning country/airline.
    • For stays, less than 7 nights, the 2nd PCR Test prior to departure will be at a cost of USD50.00 per person.
    • For stays above 7 nights, the test is complimentary prior to departure, for a maximum of 3 persons sharing the same room.
    • Travelers with Positive PCR Test results will be required to follow the below procedure:
    • Should the guest receive a positive PCR Test result, guests are required to be quarantined with immediate effect, for a period of 14 days.
    • This is a compulsory regulation enforced by the Health Protection Agency of Maldives.
    • The quarantine period will be at an additional charge per night per room, and has to be covered by the guest or the responsible Tour Operator/Agent, directly to the resort.

The additional PCR test requirements apply to all guests with or without a verified double vaccine. No exceptions will be made.

For more information and clarifications regarding your travel, reach out to the Reservations Team or your Travel Agent.

Travel Flexibility & Cancellation Policy

Cancellation Policy Update: Book now, we got you covered! 

We continue to allow for maximum flexibility given these unique circumstances. Book now at your convenience with the freedom of free cancellation as follows;

FREE Cancellation on Room Rate for cancellation received 3 days prior to arrival.

For an insightful look into the Crown & Champa Resorts’ guidelines and protocols, stakeholders’ protocols and the Maldives destination guidelines and protocols, visit Safety Protocol

A Safe Holiday Experience In Paradise

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